Dual-lock security AI chips
Enhanced AI Noise Reduction
Long-lasting battery
Bluetooth Direct Connection and Streaming
IP55 water resistant
Auto-Adapt Mode
High-definition microphone
Frequently Asked Questions
Everything you need to know about the hearing aids.
Which Waterfall product is right for me?
Waterfall currently offers three main models: Bead, Beethoven, and Dolphin.
Bead: Suitable for adults with mild to moderate hearing loss (≤50 dB according to the 2021 WHO standard).
Beethoven: Suitable for adults with mild to moderately-severe hearing loss (≤65 dB according to the 2021 WHO standard).
Dolphin: Designed for users with a bone-conduction threshold ≤45 dB HL. It is the preferred choice for patients with conditions such as otitis media, microtia, or single-sided hearing loss.
Are Waterfall products approved by the FDA?
Waterfall hearing aids have been duly listed with the FDA and comply with all FDA regulations. They are marketed as "hearing aids" intended to help or compensate for hearing impairment in individuals with hearing loss.
Do l need a prescription?
No! Even though our Enhance Select hearing aids have the same kind of technology youwould get in most hearing aids available at a brick-and-mortar hearing clinic, all thehearing aids we sell are compliant with the FDA's medical device regulations for "over-the-counter" hearing aids, which means you can buy them directly from us without aprescription.
1. Bead (Water Drop Style)
The Bead ear-clip hearing aid redefines clear hearing with an innovative concept. Its lightweight, discreet ear-clip design ensures a "zero-perception wear" comfort experience while doubling as a fashionable accessory that seamlessly blends into your daily style. With innovative touch controls and smart volume memory, every use is simple and intuitive. Equipped with Waterfall's AI smart chip, it effectively suppresses howling and filters ambient noise, ensuring effortless conversations even in noisy environments. Designed for individuals with mild to moderate hearing loss (≤50 dB), Bead is not just a hearing device but a technological companion that enhances your quality of life and confidence.
2. Beethoven Model
The Beethoven hearing aid puts the control of sound back at your fingertips. Designed for individuals with mild to moderately severe hearing loss, it combines discreet wearing with smart remote control functionality. The exclusive remote allows you to effortlessly adjust various settings according to your preferences. Powered by a robust AI dual-core algorithm, it precisely filters noise and suppresses howling in chaotic environments, ensuring clear and prominent speech. With the added convenience of one-touch call answering, a simple tap keeps you seamlessly connected. Combining powerful performance (maximum gain ≤40 dB) with user-centric technology, the Beethoven model becomes your reliable companion for diverse life scenarios, delivering a confident and autonomous listening experience.
3. Dolphin Model
The Dolphin model utilizes innovative bone conduction technology with an over-ear, non-occlusive design to safeguard hearing health. It eliminates risks of ear canal blockage and inflammation, offering a healthier listening solution for users with otitis media, microtia, or single-sided hearing loss. Equipped with Waterfall's AI smart chip, it actively separates ambient noise and focuses on human voices, ensuring clear and effortless listening even in chaotic environments. The intelligent speech enhancement technology automatically optimizes voice frequency ranges, keeping conversations and calls natural and smooth. With exceptional environmental adaptability, the device is ready to use right out of the box—no complicated adjustments needed—providing a consistently stable and clear auditory experience (average gain ≤35 dB, harmonic distortion <2%). The Dolphin model redefines hearing through intelligent technology, where clarity and well-being go hand in hand.
What is the warranty coverage and terms?
Waterfall offers a 1-year limited warranty on all hearing aids and charging cases (accessories are not included). This warranty covers defects in materials, workmanship, or product quality not caused by user damage.
The warranty begins on the date the devices are delivered. If a defect is found within this period, we will repair or replace the device free of charge. Please note: for orders beyond the trial period, shipping costs apply.
When does the 45-day trial period start?
The 45-day trial period, or right-to-return period, starts on the day the product is delivered.
What is the ear sound repair process during the warranty period?
Most repairs are due to wax, dirt or debris build-up and can be avoided with proper cleaning and maintenance.
If your hearing aids are found to be faulty during the warranty period, first refer to the User Manual for Troubleshooting and Cleaning suggestions.
If troubleshooting and cleaning do not resolve your issue, contact Customer Service at heywaterfall@gmail.com
If a product issue is identified from the inspection, a replacement set of hearing aids will be sent to you, at no additional repair cost. If no product issue is detected, you will be responsible for covering any repair expenses.
